Privacy Policy
Last Updated: January 2025
1. Introduction
Reliable Travel Scope ("we," "us," or "our") is committed to protecting your privacy and ensuring the secure handling of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Travel Preferences: Destination interests, travel dates, budget, accommodation preferences
- Communication Records: Emails, consultation notes, and service correspondence
- Payment Information: Billing details for consultation services (processed securely)
- Website Usage: IP address, browser type, pages visited, and interaction data
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing travel planning and consultation services
- Communicating about your travel plans and bookings
- Processing payments for our services
- Improving our services and website functionality
- Sending relevant travel updates and recommendations (with consent)
- Complying with legal obligations
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Consent: When you voluntarily provide information and agree to our services
- Contract Performance: To fulfill our travel planning services
- Legitimate Interest: To improve our services and communicate relevant information
- Legal Obligation: To comply with applicable laws and regulations
5. Data Sharing and Third Parties
We may share your information with:
- Travel Service Providers: Airlines, hotels, tour operators (only as necessary for bookings)
- Payment Processors: For secure payment processing
- Legal Authorities: When required by law or to protect our rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure storage and backup systems
7. Your Rights (GDPR)
Under GDPR, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request limitation on processing of your data
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing at any time
8. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Typically, we retain client information for 7 years after the completion of services, unless a longer retention period is required by law.
9. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions.
10. Cookies and Tracking
Our website uses cookies to enhance your experience. Please see our Cookie Policy for detailed information about the cookies we use and how to manage them.
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by email or through our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: [email protected]
Subject Line: Privacy Inquiry
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.